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Return Policy

We Guarantee Your Happiness!!

At Book My Memories, we strive to provide outstanding quality products to our customers. From high quality, heavy weight paper to top notch hardcover binding.

The products printed by Book My Memories are guaranteed to:

  1. Outstanding Quality - Each of our products are crafted using the highest-quality papers, covers and binding.
  2. No Defects - Book My Memories uses high quality printers to ensure that you get a high quality product every time.
Please note that each product you order from Book My Memories is individually using our top-notch professional printer. There may be minor differences across different prints of the same product, because we use the latest and highest quality techniques to produce your products quickly so you can get them in your hands! Differences may include slight variance in color fidelity and binding. We do work very hard to keep our products consistent, but small variations are a normal occurence when printing your personal photo books.

In the unlikely event that your product arrives damaged (manufacturing defects, damage during transit, book binding, improper pagination, etc.), please DO NOT send the product back to us without contacting a member of our team first.If you are unsatisfied with your order for any reason, Please email our customer support team for additional instructions at hello@bookmymemories.co.

Use the following guidelines for us to better understand any problem and we will endeavor to find solutions immediately.

  1. Take digital pictures of the fault and provide a detailed description (including your name and order number) and send via email to hello@bookmymemories.co.
  2. Please be aware that each product is individually made and that there may be slight variations in type or color. Book My Memories reserves the right to refuse any discounts, refunds, or reprints on issues that can be fixed or on customer generated faults. Otherwise, in cases where we find the defect is a production issue, we will request you to ship back the product for us to rectify.
  3. Book My Memories does not edit or modify your product order content in any way. It is your responsibility to review your order before you publish, we will not be liable for any error you have made before publishing. Book My Memories is not responsible for images that do not appear to your satisfaction because of inaccurate calibration of monitors and capturing devices used at your end. Book My Memories uses calibrated printers that produce an extremely large colour range and high colour-density and will perceptually produce most colours seen on an accurately calibrated screen. Please be aware some high quality screens will show you a larger colour range and cannot be printed with present technology. Defects reported later than 14 days after receipt will not be accepted.
  4. Book My Memories does not offer cash, cheque or credit-card refunds on products once ordered. In the wake of a refund, it will happen through the original mode of payment only.
As we wish to give our customers all the best we can offer, we will continue to expand, change, and/or upgrade our materials/service providers on a continuous basis. Changes in product material is not a valid reason for order cancellation or refund. When submitting your order please review the quality of your photographs, layout and designs. For photobooks, check your choice of book size, book style, text, grammar and spelling, paper, cover material, and other important details. Final product design errors or failing to give our team any special instructions are not valid reasons for cancellation or refund.

We will not be liable for incorrect customer details provided in our system. Loss or delivery errors from this issue are not valid reasons for cancellation or refund. Prolonged production due to reprinting issues, customer publishing mistakes that need resubmission and any natural disaster occurrence which may delay product delivery, is not a valid reason for cancellation or refund.